Standard Chartered Valued Behaviours Assessment 2024

• The Standard Chartered Valued Behaviours Assessment consists of 14 video-based scenarios relevant to the banking and finance industry.
• After watching each scenario, you will see 4 possible responses and must judge whether each response is More Effective or Less Effective for handling the situation.
• There is no set number of More/Less Effective responses per scenario, but each one will have at least one of each.
• The Standard Chartered Valued Behaviours, are at the core of the company's identity.
• Standard Chartered is a leading global bank with a history dating back over 150 years.

Standard Chartered Reasoning Skills Assessment (SHL)

• 24 Questions to be completed in 36 minutes
• Questions consist of numerical, logical and analytical format
• This is probably the most common SHL test. It combines questions from 3 SHL tests – numerical, inductive, and deductive.
• Get the full list of questions with answers here

Standard Chartered Valued Behaviours

• Always acting with integrity
• Taking ownership and being accountable
• Seeking better ways to serve our customers
• Leading by example
• Embracing diversity and inclusion

• The company emphasizes that its values are not just mere words on paper, but are actively demonstrated by its employees in every aspect of their work.
• The employees act with integrity, consistently choosing to do what is right, even when it may not be the simplest option.
• They take ownership and responsibility for their actions, continuously looking for ways to improve and provide exceptional service to their customers.
• As leaders at Standard Chartered, it's not only expected of them to guide by example but to raise the bar for others to follow. They take on challenges and demonstrate a positive attitude, setting a standard that inspires others.
• The company recognizes that diversity and inclusion play a crucial role in its success. They are dedicated to creating a work environment where everyone feels valued and respected, regardless of their background or differences. This inclusiveness allows for employees to bring their authentic selves to work, ensuring that all voices are heard and valued.
• In summary, the Standard Chartered Valued Behaviours are at the core of the organization's identity. By steadfastly adhering to these values in their daily operations, they maintain their status as a leading global bank, delivering unparalleled service to their customers.

Some examples of how the Standard Chartered Valued Behaviours Assessment might be demonstrated in action include:

• Always acting with integrity: A Standard Chartered employee who is offered a bribe to approve a fraudulent transaction would refuse the offer and report the incident to their supervisor.
• Taking ownership and being accountable: A Standard Chartered employee who makes a mistake on a customer's account would take responsibility for the error, apologize to the customer, and work to quickly rectify the situation.
• Seeking better ways to serve customers: A Standard Chartered employee who notices that many of the bank's customers are struggling to use a certain service would propose changes to make it easier and more user-friendly.
• Leading by example: A Standard Chartered manager who notices that their team is not meeting their goals would roll up their sleeves and work alongside them to help them improve their performance.
• Embracing diversity and inclusion: A Standard Chartered employee who notices that a colleague is being excluded from meetings and social events because of their race would speak up and advocate for the colleague to be included.

10 Standard Chartered Situational Judgement Questions

Here are some situational judgement questions that could be used to assess an individual's understanding of the Standard Chartered Valued Behaviours Assessment:

You are a Standard Chartered employee working in the customer service department. A customer calls to inquire about a transaction they do not recognize on their account. You realize that the transaction was made by a fraudulent third party. What should you do?

• Tell the customer that the transaction was not made by Standard Chartered and that they should contact their bank for more information
• Tell the customer that the transaction was made by Standard Chartered and that they should contact their bank for more information
• Tell the customer that the transaction was not made by Standard Chartered, and offer to help them dispute the charge and cancel their account
• Tell the customer that the transaction was made by Standard Chartered, and offer to help them dispute the charge and cancel their account

You are a Standard Chartered manager, and you notice that one of your team members is consistently performing poorly on their tasks. What should you do?

• Ignore the situation and hope that it improves on its own
• Talk to the team member privately and offer them constructive feedback on how they can improve
• Publicly criticize the team member in front of their peers, in order to shame them into improving
• Assign the team members the easiest and least important tasks, so that they don't cause any more problems

You are a Standard Chartered employee working in the marketing department. You are in a meeting with your team, and you notice that one of your colleagues is consistently being ignored and left out of the conversation. What should you do?

• Ignore the situation and hope that it improves on its own
• Talk to the colleague privately and ask them if they are okay and if there is anything you can do to help
• Publicly call attention to the situation and ask the team to be more inclusive and respectful of everyone's opinions
• Join in on excluding the colleague, in order to fit in with the rest of the team

You are a Standard Chartered employee working in the finance department. You are in charge of approving loan applications from customers. One day, you receive an application from a close friend who you know cannot afford the loan they are requesting. What should you do?

• Approve the loan, because you don't want to hurt your friend's feelings
• Deny the loan, because it is not in the best interest of the customer or the bank
• Approve the loan, but make sure to explain to your friend the risks and consequences of taking on too much debt
• Deny the loan, but suggest alternative options that may be more appropriate for the customer's situation

You are a Standard Chartered employee working in the customer service department. A customer calls to inquire about a transaction they do not recognize on their account. You realize that the transaction was made by a fraudulent third party. What should you do?

• Tell the customer that the transaction was not made by Standard Chartered and that they should contact their bank for more information
• Tell the customer that the transaction was made by Standard Chartered and that they should contact their bank for more information
• Tell the customer that the transaction was not made by Standard Chartered, and offer to help them dispute the charge and cancel their account
• Tell the customer that the transaction was made by Standard Chartered, and offer to help them dispute the charge and cancel their account

You are a Standard Chartered manager, and you notice that one of your team members is consistently performing poorly on their tasks. What should you do?

• Ignore the situation and hope that it improves on its own
• Talk to the team member privately and offer them constructive feedback on how they can improve
• Publicly criticize the team member in front of their peers, in order to shame them into improving
• Assign the team members the most accessible and least important tasks, so that they don't cause any more problems

You are a Standard Chartered employee working in the marketing department. You are in a meeting with your team, and you notice that one of your colleagues is consistently being ignored and left out of the conversation. What should you do?

• Ignore the situation and hope that it improves on its own
• Talk to the colleague privately and ask them if they are okay and if there is anything you can do to help
• Publicly call attention to the situation and ask the team to be more inclusive and respectful of everyone's opinions
• Join in on excluding the colleague, in order to fit in with the rest of the team

You are a Standard Chartered employee working in the finance department. You are in charge of approving loan applications from customers. One day, you receive an application from a close friend who you know cannot afford the loan they are requesting. What should you do?

• Approve the loan, because you don't want to hurt your friend's feelings
• Deny the loan, because it is not in the best interest of the customer or the bank
• Approve the loan, but make sure to explain to your friend the risks and consequences of taking on too much debt
• Deny the loan, but suggest alternative options that may be more appropriate for the customer's situation

You are a Standard Chartered employee working in the IT department. You are in charge of managing the bank's servers and data security. One day, you receive an email from someone claiming to be a senior executive, asking you to transfer a large sum of money to a specific account. You suspect that the email is not actually from the executive, but rather from a hacker trying to steal money from the bank. What should you do?

• Transfer the money, because the email came from a senior executive and you don't want to upset them
• Ignore the email, because you don't want to cause any problems or raise any alarms
• Transfer the money, but make sure to double-check with the executive first to confirm that the request is legitimate
• Contact the executive and the security team immediately, to alert them of the potential hack and prevent any further damage