M&S Online Assessment
M&S Online Assessment Practice PDF – 25 Questions with Answers
Prepare for the Marks & Spencer online assessment with this PDF. Includes 25 practice questions covering SJT, personality, preference choice, and product accuracy tasks to boost your chances of success.
🔹 What the M&S Online Assessment Includes
- Situational Judgement Test (SJT)
- You’re given workplace scenarios (e.g., customer service, teamwork).
- You rank or select how you’d respond.
- They test for teamwork, communication, and customer focus.
- Preference Choice (“Getting to Know You”)
- Statements about working style, priorities, and preferences.
- No right/wrong answers, but they’re checking cultural fit with M&S values.
- Personality Questions
- Similar to a psychometric personality test.
- You’ll rate statements like “I enjoy working under pressure” on a scale.
- Goal is to understand if your personality fits the customer-first, team-oriented environment.
- Product / Data Accuracy Section (mentioned on Reddit)
- You may get two sets of information about products (codes, colours, shelf numbers).
- Your task is to spot inconsistencies or errors (e.g., one sheet says 4 items on shelf but picture shows 6).
- It’s not about looking up the real M&S website – all the data you need is in the assessment itself.
🔹 What to Expect at Later Stages
If you pass the online assessment, M&S may invite you to:
- Interview (competency + motivational questions, e.g. “Why M&S?” “Tell me about a time you solved a problem with limited resources”).
- Role Play (customer service scenario: handling complaints, recommending products).
- Group Exercise (designing a store plan, solving a team challenge).
- Analytical/Case Exercise (graduate schemes or management: analysing sales, profit & loss, writing a mini-presentation).
🔹 Quick Tips to Prepare
✅ For SJT: always put customer first, show team collaboration, and avoid selfish or dismissive responses.
✅ For product/data checks: take your time, compare both sets carefully. Don’t rush.
✅ For personality questions: be consistent — they’ll spot contradictions.
✅ For interviews: prepare STAR examples (Situation, Task, Action, Result) for teamwork, problem-solving, customer service, and business awareness.
✅ For role play: stay calm, listen, show empathy, and give practical solutions.
